Frequently Asked Questions
Do you ship worldwide?
Yes, we ship worldwide.
What is the processing time on orders?
Orders placed after 12pm on Monday-Thursday will be processed the next day. Orders placed Friday after 12pm (along with Saturday & Sunday) will be processed on Monday. Orders ship out Monday-Friday (not on weekends).
What payment methods do you accept?
We accept all Visa, Mastercard, American Express, Discover, and PayPal. We also offer payment plans through Affirm.
If I select Express shipping even though it is a special order or not in stock, will my order still ship out express?
If you select a dress not in stock, pre-order, or special order, once the dress is received in the timeframe given, your order will be shipped via the shipping method you have chosen.
How do I redeem store credit?
Upon issuance of store credit, it will be visible in your account for use when you sign into your account.
Why create an account?
Customers with an account will have a speedier checkout process in the future as well as have the ability to request a return through their account. Additionally, you can view order history and store your credit/billing/shipping information.
How do I know which carrier will ship my order?
When tracking is uploaded it will show which carrier is shipping. While we normally ship via USPS we also use DHL.
How can I return my order?
You can start a return directly from your account. If you did not create an account, please email support@district5boutique.com with your order number and request a return.
How long will it take to process my return and receive refund?
Returns will be processed and refunded/credited within 10-14 business days after receiving merchandise back at our facility.
Will I receive a refund on my shipping charge?
Shipping fees are non-refundable.
What is your return policy?
Please refer to our Return Policy page for more details.
What if I forgot my password?
Click "Sign In" on the menu bar, then "Forgot your password?" Enter your email and click "Get Password." We will send the reset link to your email.
Who can I contact if I have questions?
Click "Contact Us" on the menu bar or fill out the contact request form, and we will reach out to you.
Can I update my account contact information?
Sign in, click "My Account," then update your profile details and save the changes.
Can I change my email address and password?
Sign in, go to "My Account," select "Change Email Address and Password," update your details, then save.
Can I view my previous orders?
Sign in, click "My Account," go to "View Order History," and select the order you wish to review.
Can I provide special instructions with my order?
During checkout, type your special instructions in the designated box on the Payment page.
Unable to find satisfactory answers?
Contact Support